Palatine Hair understands the importance of customer satisfaction and we strive to provide high-quality products and services. However, due to the nature of our business, we have a strict policy that all sales are final.

In the rare event that we mistakenly send the wrong items, we offer a refund or exchange. Please contact us at support@palatinehair.com and we will work with you to resolve the issue.

For items valued over $650, we recommend using a trackable shipping service or purchasing shipping insurance. Palatine Hair does not guarantee that we will receive your returned item.

Please be aware that there are no refunds on digital products, including webinars, classes, tutorials, and vendor lists.

Thank you for your understanding and continued support.